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Businiess name:
Charlie Brown's Steakhouse
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Review by:
citysearch c.
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Review content:
This is the complaint we sent to corporate:\r
My wife and I have just gotten home from an appalling experience at the Carldstadt, NJ location, and we felt compelled to inform your corporation about it. First of all, allow us to compliment the salad bar, which was the only appetizing course of our meals. Second, our waitress, Chrissy 117, was unknowledgeable of the menu and its contents. When our order was delivered, we were charged extra for a side that was requested as a substitute item and not as an extra item. When confronted about the minor mistake, the waitress's attitude took a turn for the worse and we could feel the animosity from her. The steak dinners that we ordered, were very dry and non-flavorful. We are multiple returning patrons of the Charlie Browns chain and this was the first time we have ever been unsatisfied with our meals. Last and foremost, the manager, Rob Fosalino, who did not introduce himself (we had to ask the bartender afterwards) finally came to talk to us after requesting a manager multiple times. We were waiting fifteen minutes with the dry steak still on the table, and our waitress was nowhere to be seen. He came to the table with a bad attitude and a nonprofessional demeanor. He removed one of the meals from the check and when we attempted to discuss our complaints he said ""there is no reason to be rude, I was just coming over to hand you the check, and to treat people how you want to be treated."" He had an argumentative comment towards everything my wife had to say. Then he walked off with out even apologizing for our bad experience or saying good bye. We have been in the food and beverage industry for many years and we have NEVER submitted a complaint until now. The check info: 117 CHRISSY 62/1 4242 GST 1 APR 01 ’09 5:47PM.
Pros: Great salad bar
Cons: Managment and service
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