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Businiess name:
Sybert Studios
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Review by:
citysearch c.
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Review content:
Jason & his team did the pictures for the pony baseball & had several issues with the pictures. He was contacted by several parents on getting their packages redone. He followed through on some of these but not to the level he promised them at. He was contacted several times over several months to send out the rest of peoples packages of their children & his general response was that the pictures were going out in the mail but noone ever recieved them. he even went to the extent of telling a parent that is was not his fault that there were errors in the pictures (positioning the bat with childrens names on it, errors in the name on the pictures, etc...) He was advised on several occations that he was the photographer and it was his job to take the pictures & pose the children. The parents did not feel they should hav had to do half the job of the photographer that was hired to do the entire leagues pictures\r
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Needless to say several parents never got the pictures that they paid for, he will not return emails or phone calls & on the off chance you do get him to pick up the phone he just says he is dropping the pictures in the mail but they never arrive.\r
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Over all the pictures were decent once he made the corrections but he did not replace the packages as promised. The parents were lucky that they got 1 or 2 of the corrected photos, and it was like pulling teeth to get that out of him. We feel he could have at least emails the proof to the parents and then they could have done with it as they wished. It would have saved alot of disappoinment, time & energy. \r
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There are parents out there, that nowhave missed the opportunity to capture these precious memories as he bailed out without a word. You cant go back in time & replace memories such as these. The pictures would have been nice to have.\r
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If you want good customer service DONOT use Jason Sybert Event Imaging/Sybert Studios (Palm harbor/Bradenton) if he doesnt get it right the 1st time you are SOL!
Cons: Poor people skills, does not follow through
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