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Businiess name:
Mill Creek Carpet & Tile
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Review by:
citysearch c.
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Review content:
DO NOT do business with Mill Creek. Based on Mill Creek's showroom and prices you would expect to receive a superior product and exceptional customer service, but unfortunately that is not what you get. We purchased engineered wood floors and had Mill Creek install them in our home. The sales woman told us installation would take a couple days, but when the installer (sub-contractor) came out he informed us that it would be at least a week -- and that actually turned into several months. Fault is not on the installer (they were actually great), but Mill Creek did not order enough product and in some instances did not order the correct products to complete the job. The installers told us this was not the first time they had this problem with Mill Creek. Mill Creek's customer service is the worst we have ever experienced. When we called the sales woman to let her know we were unhappy with the timeframe and that some of the wood trim was not the correct color her response was ""it is what it is."" We spoke to the supervisor and response was that they knew the sales woman was awful, but she had been employed there forever and they couldn't let her go. The supervisor did not offer any apologies, and did not try to fix our problems. To make matters worse, the engineered floor that we spent over $12k for and that we were told had a 25 year warranty is now showing wear (losing color) on our stairs were it has the most traffic. This is after just over a year! We are experiencing extreme heartburn at the thought of having to contact them about the warranty and can only anticipate the less-than-stellar customer service we experienced at the beginning. We could really write a novel about the countless let-downs, but we're guessing their is a character limit on this review. Do yourself a favor and DO NOT do business with Mill Creek. We will never again and are hoping to spare someone else from the agony.
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