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Businiess name:  Lyndhurst Luggage-Shoe Repair
Review by:  citysearch c.
Review content: 
This is the worst place ever. I would not recommend Fidel Castro to got here, it is that bad! I dropped a Michael Kors bag to be cleaned over a month ago that I had received as a gift over the holidays. The bag discolored easily due to the light suede, and I was told this was from the dye in my jeans. I was told it would take a week to complete. I called a week and half later, and was placed on hold 5 minutes, called back and placed on hold another 5 minutes. I decided to go into the store because they didn't answer their phone, that was the first red flag. They couldn't find my bag for 15 minutes, and then once it was found, the repair man started yelling at the front end lady saying ""I need at least 2 weeks"" I interjected with, ""Oh no problem, no one was answering the phones, I was told the bag would be done in a week, he rudely respnded, ""No ma'am I need two weeks"", I had to got out of town, so I didn't get back to Lyndhurst hell repair for 3 weeks, giving him ample time to finish. I went to pick up the bag today, and was told IT STILL WASN'T FINISHED, and to come back tomorrow. I told them this was not acceptable, and I wanted my bag and I would pay for the work he did and I will take it somewhere else to have it completed. He refused to give me MY handbag, while raising his voice at me and told me to come back tomorrow, and that point I was infuriated, we started arguing, loudly, I couldn't belive I was being bullied by somewhere I brought business. I told him I was calling the police, I did, they came and said they could not do much, other than help me get the bag back, and taking him to small claims courts was going to cost me much more than paying to get my destroyed bag back, or they suggested picking it up tomorrow. At this point I did not feel comfortable leaving my bag any longer,No accountablity to them saying they would have this completed in a week, and it has now be more than a month? The officer said unfortunately this is a civil matter and not much they could do about poor business? Poor business, this man was verbally abusing me! This man was abusive, psycho, intimidating, rude, and anything else you can think of. Do not go here!

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