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Businiess name:
Queen Anne Bed & Breakfast Inn
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Review by:
citysearch c.
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Review content:
had the worst experience with the customer service at the Queen Anne B&B. My husband and I were slated to stay there late this summer for two nights and two days before we check in they call to tell us they had overbooked the room. They indicated that they would find us an alternate bed and breakfast within the next day. The next afternoon no-one had called and so when we finally called to find out where we were staying we were given the name of a bed and breakfast in downtown Denver. The next morning I call to confirm with that bed and breakfast and they have NO RESEVATION with our name. We call the Queen Anne and no one can tell us where we are staying. Late that day we finally get a confirmation from a different Bed and Breakfast (too bad the room they booked for us at this new BnB cost more than our original reservation at the Queen Anne!!).
Following that we get a call from the Queen Anne staff saying that for our inconvenience they will reimburse us the cost of taxi fare to the airport. I thought that was a great gesture and we were able to return our rental care the night before our flight in a leisurely manner. When we get back home I realize that we have not been credited for the room at the Queen Anne that we never stayed in. I reach out to Queen Anne mngmt and also let them know the amount to credit from the taxi fare.
It takes FOUR weeks of calling every day to get in touch with the owner and when we finally do he indicated that he is only willing to reimburse half of the taxi fare to the airport. Apparently, what they meant to say was that they would pay the taxi from the Queen Anne to the other bed and breakfast.. REALLY?, come on??
After all the confusion with our reservation, the lack of communication, and the fact that they actually put us in a room that costs more than the one we booked with them so we are out $60 ..they refused to reimburse us for the taxi because of a misunderstanding on our part
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