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Businiess name:
Peter Glenn Ski & Sport
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Review by:
citysearch c.
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Review content:
What is good about this place? For the most part…absolutely nothing! Not once have I walked into the store leaving happy and satisfied. To begin with, the store has a lack of merchandise so don’t expect a plethora of options. You shouldn’t expect to go to the store looking for specific brands and items because you will most likely be disappointed when they are no where to be seen. They don’t even carry top brands most of the time. Secondly, if you are into getting ripped off, then this would be the place to go. The prices they charge are absurd. Any other ski/sports store will cut you a better deal. Most importantly, the customer service is horrendous. Granted, some of the employees really know their stuff. However, the store should focus more on hiring individuals that care about their customers rather than hiring individuals that fit the druggie, juvenile delinquent atmosphere. Employees wonder around the store with nothing to do while shouting across the entire shop carrying on a conversation with fellow co-workers. Customers shouldn’t have to listen to employees carrying on about crap know one cares about while shopping. Employees should be readably available to answer any questions customers might have, rather than customers having to interrupt their unimportant shop conversations. Also, don’t express any dissatisfaction with their service because customers are never right at this shop. They will royally screw things up and won’t admit to their mistakes. They can do no wrong in their eyes. It is truly unfortunately that this shop has a monopoly in the Tucson area. But, I would recommend avoiding this shop at all costs and it would truly be worth it. If in need of equipment or rentals, do your purchases online or visit shops in the location that you will be spending your vacations. A trip to Phoenix to visit Ski Pro would be one of the best options. Ski Pro has 50 times the merchandise and 100 times better service. Peter Glenn obviously doesn’t have their crap together. They don’t even know if their store is named “Peter Glenn” or “Axtion Sports.” They also are confused whether they provide snow or skate equipment. Their fairly new skate department is already in the closing stages. Apparently skaters don’t appreciate their merchandise, prices, and customer service as well. Point is… ANY other ski/sport shop would be more worth your while than a trip to Peter Glenn. I honestly regret every dollar I ever spent at Peter Glenn!
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