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Businiess name:
Mal's Auto Body
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Review by:
citysearch c.
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Review content:
I highly recommend Mals Auto, in contrast to the review by lexington06 that appears here. I find the mechanics to be knowledgable and the customer service to be very good. Admittedly, I have not used the auto body shop part of the business, just the mechanical side (the two are across the street from each other). However, I believe the two parts are operated by the same person(s). They do accept credit cards, in contrast to what lexington06 says. \r
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I have brought my two cars to Mals a handful of times over the years. In all except one case, they fixed the cars satisfactorily and in a timely fashion. In the one exception (a brake job), when I drove away I noticed a burning smell. I immediately brought the car back. They were so distraught I thought they would fall on their swords. Unfortunately, at this point it was late on a Saturday and they could not look at it. However, they gave me a free loaner car until they could take care of the problem (on Monday). Okay, the loaner car wasn't so great, but it worked. And by Monday the problem was fixed. \r
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In another case, they diagnosed a problem as a water pump failure. However, they called a local dealer and discovered that a replacement for my car would stil be covered under warranty by the manufacturer. They did charge for the diagnosis, but much less than I would have had to pay for installation of a new water pump.\r
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The one thing I must say is that the person who seems to run the place (I believe the son of the original founder), comes across as a little brusque. Some people may interpret this as nasty. However, I believe this is all just on the surface. He just seems to get a bit frazzled from the constant barrage of phone calls, incoming customers, and questions from his mechanics. \r
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Just to note -- this review is NOT plant from Mals or anyone connected to Mals. Just a satisfied customer of a good, local (to me), and knowledgeable auto mechanic shop.
Pros: very knowledgeable and able mechanics, can bring car in spontaneously (even on Saturday) and often obtain service the same day (if the job is ot too complicated)
Cons: sometimes difficult to park car
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