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Businiess name:
School of Visual Philosophy
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Review by:
citysearch c.
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Review content:
Complaint About Being Late: Allstars is dealing with traffic and people who are learning to drive. We do not instruct the student or the instructor to rush to be on time. It is simply unsafe. But the Instructors always calls if they are running late. \r
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Complaint About Scheduling: The parent obviously did not research Allstars policies before securing our services. Our policy states ""The DMV requires the student to have their permit for 6 months and practice in-between the lesson with the parents. This is why Allstars try's to schedule the first lesson within two weeks so that the permit can be activated and the second lesson two months later and the last lesson left for just before the drive test as a brush up. This policy is on the wall in our office, on the customers receipt and on our recorders. The mother simply did not do her homework. \r
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Complaint: Once again the parent did not read Allstars policy before securing our services. Allstars clearly states in our policy that Allstars does ""piggy backing"". A term that refers to the fact that one students lesson ends at the other students house. This is actually a common and regular business practice for driving schools around the state. But usually the other student is in the car for a total of 10 min. before they are dropped off at home. This is because driving instructors will not drive to in-between students for free and the mother did not want to pay the additional fee to ""block"" off the Instructors schedule. Once again, if the mother would have read our policy before securing our services, she would not have been surprised. \r
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Complaint: One mother states that Allstars answers the phone to get her money and then once we have the customers money that we do not answer it anymore. This is absolutely absurd! How would Allstars possibly know if it was a paying student calling or an already paid student calling? The reality is that Allstars is the largest driving school in Northern California and receives a high volume of calls and answer the calls in the order that we receive them. The computer answers the call and puts the customer on hold with music and even gives the customer the option to leave a msg. It is hardly Allstars fault that the customer does not stay on hold or leave a msg.\r
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Competitors: I read in one of the reviews that our competitor Advantage Driving School was on the front page of the San Jose Mercury news. Apparently one of their instructors was arrested for having sex with their students. It was also alleged that the owner knew about it and did nothing. Allstars Driving School has is proud of it ZERO INCIDENT reports of this kind of behavior after instructing over 1 million student in over 24 years. So the instructor might be a little late because of traffic, but at least you know your student is safe with Allstars and safety is the most important thing to Allstars. Once again, Allstars has a zero incident record in over 20 years which speaks for itself. Allstars appreciates that customers are able to give reviews online. However, often online reviews are: \r
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1. Competitors going on-line and creating an account and giving themselves 5 stars as bogus students. \r
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2. Competitors going on as bogus students and giving false reviews on their competitor. \r
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3. Parents who did not simply read a companies policy before securing the service. \r
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4. Hit and run statements and revenge because the customer could not bully the company into changing it's policy. \r
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Allstars has serviced over 1 million customers in 24 years. Allstars teaches 40000 students in just one year. During that time, Allstars has an A+ rating with the BBB. This hardly suggests that Allstars is the “worst” driving school. Thank you for choosing Allstars Driving School
Pros: Free Teen Drivers Ed Online
Cons: Very Busy Because We Popular
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