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Review content:
Extremely Poor Service\r
On July 23, 2009, my husband and I were trying to decide where to grab something quick and easy. Well.....imagine my surprise and excitement when I found a Frankies Pizza in Maple Valley. It was about 8:30pm when I called to order, and the young male I spoke with on the phone said they would deliver, took down my credit card number, and then ask another co-worker if they did deliver that far. The other co-worker said no, so I said I would come pick it up. The male I was talking to said it would be 30-45 mins before it was ready. \r
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Now, by the time I got off the phone, with all the credit card information, the order and the confusion about where they would order to, it was about 8:45pm, give or take 5 mins. \r
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At about 9:05pm, I drove down to Frankie's from the Ravensdale area. When I got there, the lights were out and I could see employees through the window mopping the floors, and vigorously rapped on the front window, but no one would come to the door.\r
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The owner of the business next door said he would go let them know I was there to pick up previously orderded, and paid for pizza. (remember, I gave them a credit card number). When the gentleman from the other business came back he said they just said to tell me they were closed.\r
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While I was standing outside talking to the owner of the other business, an older male came from a back office, walked right up in front of the window where I was standing, pulled what appeared to be my order from a delivery hot pack and walked out the back door, came around front to where I was parked, put the pizza and himself in his vehicle and drove off. \r
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Yes, I was a little disgruntled. \r
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1) Why did the employee that took my order tell my 30-45 mins, when it was already after 8:30pm and knew they would be closing and never said a work about closing at 9:00 pm to me.\r
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2) Why would, what appeared to be the shift manager on duty, not come to the door and talk to me but instead, take out the pizzas I had ordered, put them in his car and leave, being parked right next to me. (I guess free food is better than having to pay for it - no matter how you get it - LOL)\r
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3) Then I had to wait and worry that my credit card got charged for something that I didn't receive, which, by the way, it didn't. That tells me something right there. Why not charge my credit card if I gave it to them , pre-ordered unless they knew I wasn't going to make it down there before they closed. (SCAMMERS!!)\r
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Needless to say........Even though I have heard nothing but how fabulous their pizza is, and I have waited for a long time for one to be in our area, I doubt that I will support the Frankie's in Maple Valley. I'd rather go out of my way than have to deal with dishonest employees. \r
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Cons: Poor Customer Service
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