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Businiess name:
Xochimilco Restaurant
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Review by:
citysearch c.
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Review content:
I called in a carryout following a long workday. The person taking the order English wasn't the best & the Mgr Tony took the phone. We confirmed the meat choice as Ground Beef (regular) not Chunky Beef (look like brown chunky tuna). Long story short, when I got home I was shocked to see the order was wrong after we discussed and confirmed it. I called back spoke with Tony the manager, explained to him the situation. He was rude and nasty from the start and stated that I got what I ordered and I needed to bring it back. Flabbergasted by his demeanor, I asked him if he had me mixed up with someone else maybe having a bad day (perplexed by his behavior). Only for him to reiterate what he said in same nasty tone. I explained to him that I lived to far to drive back for a$10 meal but I would gladly return 100% of the meal tomorrow when I came that way for work. Contrary to the truth, he said again ""You got what you ordered, either bring it back now or forget it.? I asked him was business so good that this is now how they treat customers...He then hung the phone up in my face. I later called back an spoke with the lady I initially spoke with earlier to confirm the meat requested and unaware of what was going on she said yeah the ground beef (which she refers to also as Regular) which confirmed my either he wrote it wrong (probably) or the kitchen made an error, however, I still cannot understand what happened to make him act so irrational. I told him I was coming there before he became manager there, my co-worker and I were planning an event there to celebrate a promotion I just received, but NO MORE they have no respect for there customers!
Pros: Food
Cons: Customer Service - Management
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