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Businiess name:
Rinner Hair Styles
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Review by:
citysearch c.
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Review content:
I recently went to Rinner's and had my hair colored by Leslie. I have had highlights for years and wanted to have my hair re-highlighted and to get the brassy red tones out of my lowlights. I told her I did not want a warm color, but she opted to color all of my hair a ""warm blonde"" color. Guess what? My hair turned out reddish gold. \r
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I called to let her know that I did not like the color and to see how long I needed to wait to have her color my hair again to avoid damage. She seemed insulted that I did not like the color she had picked for me. Rather than scheduling an appointment to re-color my hair, she simply told me we were not on the same page and that I needed to go elsewhere. I thought possibly since she is only 25 that she may not have that much experience in communicating with customers, so I tried to explain to her that I wasn't trying to complain -- that I just wanted my hair recolored. \r
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I even tried calling the salon owner before leaving this feedback to let her know about the communication problem. I did not want my money back -- I simply wanted my hair recolored the color I wanted in the first place and I wanted to remain a customer there. The owner never returned my call. \r
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Don't waste your time or money here. They literally don't care what you want or what you think.
Cons: Poor Communication - Poor Customer Service
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