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Businiess name:
Accu
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Review by:
citysearch c.
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Review content:
Having lived in apartment/condo buildings across the U.S. I have never been more disappointed in a property manager. \r
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As was previously mentioned the lack of communication and arrogance in which they conduct their business is appalling. Over the past year we have run into a number of issues (of which only a handful are outlined below) which have been completely mismanaged by ACCU. I hate to throw the entire compeny under the bus for the mismanagement of one individual but the fact that numerous complaints have been made with no change makes me believe that this issue stretches further than one individual. That being said I have had wonderful interactions with members of the firm's accounting department who have been easy to work with and very quick to respond.\r
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1) multiple times have the front door and or garage doors been left open/unlocked over the course of several days with no reply or action on the part of the property manager despite numerous calls from a number of tenants. \r
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2) Failure to understand and communicate an issue with energy backbilling. After an issue with the energy company surfaced in April we have gone back and forth between owing/receiving a credit/back to owing. At one point the manager enlisted the services of a lawyer on the issue without the consent of the rest of the board. Needless to say this results in unnecesarry fees. That being said the lawyer, expressed to other members of the board that the simple phone call he to the energy providor could have been done by the property manager himself. Needless to say we are in mid-August and this issue has yet to be resolved.\r
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3) On several occasions the manager has been unable to be reached by phone or email with no back up person to handle issues when the manager is on vacation or his ""phone ends up in the pool""......\r
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4) Most recently the outdoor intercom/doorbell system has been down with little or no communication as to when this will be resolved. We are in multiple weeks now and to come home to more and more missed package stickers left UPS/fedex since they can't make it into the building or reach tenantsc an't get into the building is increasingly frustrating. \r
Cons: lack of communication, gross incompetence
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