|
Review content:
A Rolex SeaDweller was taken to Morgan’s for servicing. Chase assured the watch would be serviced with correct ORIGINAL Rolex parts. \r
\r
Morgan’s email estimate included a Submariner crystal resulting in a call where Chase indicated “Submariner” was an error, and assured that the correct T39 SuperDome crystal woukd be used as only one crystal would fit. \r
\r
It is established more than one crystal fits the SeaDweller. Use of an other than AS ORIGINAL parts results in significant devaluation of the watch. To prevent devaluation, the owner Russ Varon, was contacted and said he would speak to his watchmaker with the following email exchanges . \r
\r
Varon: “Dan, just confirmed with the watchmaker...yes the crystal is a t-39 superdome...the only crystal made for that watch....Russ”\r
\r
Duncan: “Thank you Russ, but my information is the T39 Service Dome is routinely used in place of the Superdome. Is that not so?” \r
\r
Varon: “couldnt tell you...our watchmaker was the head of Rolex service west coast...never had a customer question us on the crystal replacement...he told me that it’s the t39-super dome...again I’ve never heard of another crytal for that watch...”\r
\r
Duncan: “Russ, ... the T-39 Superdome has not been made by Rolex for 20 years. The service center now uses the Servicedome ... it is not the original crystal of manufacture... The T39 Superdome can be distinguished from the Servicedome as seen here... [interenet link] and the ... Superdome is still available aftermarket... [G]iven the declining stock ... Superdomes ... are ... priced much higher than the Servicedome. Your pricing ... suggests you are merely obtaining a Servicedome T-39, which I do not want or authorize. Given the apparent confusion, the cost descrepency, indication that this is a first time situation for you and/or your watchmaker, and your reference to factory original parts that have apparently not been manufactured for 20 years, I really need to resolve this issue with confirmation only the original, and true to date of watch manufacture, of a T-39 Superdome, will be used. ... [If] you are unable to obtain the original T-39, I will provide one.” \r
\r
Duncan: “May I have a response as to whether you will be replacing the crystal with an original T-39 Superdome?”\r
\r
Varon: “Dan I told you that yes the is the crystal being used....Russ” \r
\r
Upon payment, the watch was immediately inspected to find: \r
\r
• the improper ServiceDome crystal;\r
• the improper bezel was installed;\r
• the watch was not running;\r
\r
all of which was immediately brought to Mr. Varon’s attention. Mr. Varon’s demeanor was impolite, with no indication of concern or further interest in discussing the matter.\r
\r
Regarding your specific requests: \r
\r
• Morgan’s submitted Estimate of 11/8/2011, has been altered from the ENCLOSED original demonstrating Mr. Varon’s lack of credibility and/or dishonesty.\r
• The crystal and bezel delivered was not as promised by Mr. Varon and was never authorized. \r
• The watch was delivered not running. Although charges include a mainspring, given the watch now has less reserve time than when serviced by Morgan’s, and as Morgan’s returned replaced parts that did not include a mainspring, it is reasonable to assume Morgan’s did not replace the mainspring.\r
• Morgan’s was given five (5) phone calls, two (2) person-to-person discussions, and four (4) emails (one containing reference photographs of the correct crystal), so as to perform the authorized work correctly over a seven (7) week period. Morgan’s failed to make any efforts to do so. Mr. Varon ended any efforts at amicable resolution by his email stating: “[I] should have known not to work on your watch, as you were a pain in the ass from the beginning...”\r
|