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Businiess name:
Mr. Locks, Inc.
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Review by:
citysearch c.
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Review content:
My housing coop bought an intercom and security camera system from this company.
The install of the security camera system went well, and had no problems in the beginning.
The install of the intercom went horrible. The technician was rude. Their installation was sloppy and not even consistent with the level of installation the same company had done for the security camera system. They made extra holes in our metal work that they never filled in. They didn't terminate their conduit piping.
The intercom they installed NEVER worked correctly. They would not honor their 1 year warranty. They claimed that it was our fault for picking an intercom that wasn't their recommended intercom. Yet they had no problem selling us this intercom they ""didn't recommend"" for a markup and making a profit on it! I spent a year trying to deal with the company with the owner trying to convince me to buy the recommended intercom (again at a markup). Ultimately I had to go through the intercom manufacturing company to get anything accomplished. 1.5 years later and the intercom is still not working properly.
My company paid money for a working intercom system and never got one!
Now my security cameras have just come out of their 1 year warranty, and they are starting to fail. I contacted the company and they want me to buy a new camera from them at a markup. For the security cameras I ONLY used the models they recommended. So they don't have that excuse this time. But they are holding firm to the fact that the camera is out of warranty. Despite the fact that I didn't pay $10,000 for a security camera system that would only last one year.
Do NOT deal with this company. They will not honor their contracts. They will sell you crap merchandise. And then when it breaks they will try to convince you to buy more crap merchandise from them!
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