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Businiess name:
Great Escapes Vacation Club
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Review by:
citysearch c.
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Review content:
So we purchased the membership back in 2006. I will admit we have used it and enjoyed getting rewards from prior trips. The problem we came across is they say its okay for your family members to use the account which is fine for me because that just more rewards for us to use. I mean afterall we did pay the initial membership fee and the yearly dues. So we go to book a cruise which has been 5th time we used GE and our advantage dollars from prior trip is gone. They gave them to a family member booking a trip. over 500 dollars worth. Not once did they ask if we said it was ok. instead they told us the family member said it was ok.....So i call up GE and was transferred a couple of times. I told the customer service rep Kim that I wanted those dollars back and the only solution they gave me was to get the money from my family member. How was this my fault. My family member was under the impression the money getting taken off of her vacation was simply the regular discount for using the club. Well for customer service rep Kim and her Boss Matthew twitty apparently they thought going above and beyond for someone who has invested well over 6k through intial and yearly membership fees would be to offer to use the advanatage dollars from the booked vacation that took our 500 dollars in advantage. so basically they said they can help us out by using our advantage dollars we will earn anyways and they cant do anything about the ones which were given to someone who is not the member.....very poor customer service. I regret ever being part of the membership and wish i had never gone to the meeting where they promised items they never fulfilled. Free gas....never got.......free hotel stay.....never got...great customer service.....we will see how they deal with the situation. I will keep all posted.
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