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Businiess name:
Roosevelt Ale House
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Review by:
citysearch c.
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Review content:
I *wanted* to recommend The Jones. Heck, I *have* recommended The Jones. But it will be a while before I give it another shot after what I experienced tonight. For the first time in my life, I walked out on a restaurant after ordering. Not on a whim, after waiting 40 minutes without getting my entree.\r
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In the meantime, the bartender was nice and the drinks pleasant. Probably at least seven or eight times the bartender gave me the, ""Uh oh, that person is *still* waiting for their food"" look, and walked back to the kitchen to check. After about the seventh time he told me, ""It's coming out right now."" I waited another ten minutes before walking out.\r
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In the middle of this, the cook came out and surprised a few of his friends at the bar with some surprise dish he'd whipped up for them. You can imagine just how delightful this seemed after I'd been waiting 20 minutes for my pork loin. The place was not busy and I might chalk the terrible experience up to one bad cook, but as nice as the bartender was and as many times as he went back to check on my food, if you're a professional service person, you have to demonstrate a little more concern for the quality of the service -- not just continually checking, but raising a little hell after the 4th or 5th time, issuing an apology, and probably telling me you'd comp the thing after the first 20 minutes.\r
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I'd love to tell you how good the food at The Jones is. Maybe if you can find out for yourself if you have a couple hours.
Pros: Nice space, good drinks, good food if and when it gets to you
Cons: No apparent concern about a customer actually getting their food
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