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Review content:
TERRIBLE SERVICE! NEVER PAY FOR VIP!!!!!! UNPROFESSIONAL AND RUDE STAFF! Never pay for VIP! I spent $600 for my 21st birthday and the night was a disaster. The whole operation was unorganized. My name was on a list with all the details included and staff members didn't have a clue. I showed the doorman my ID, and he kept looking back and forth at me and the ID. He asked me my information. I advised him of my first, last name, date of birth, address. He sent me to the cashier Patricia, who was totally unprofessional and rude. She said, ""$7 dollars!"" I advised her too that I paid $600 for VIP. In a very RUDE, let me emphasize on the ""RUDE"", tone she told me, ""You're not 21, you did not pay for VIP $7"" I am BEYOND polite at all times, so at this point I was about to cry because I was IMMEDIATELY being treated like dirt. Then she asked me my name, looked on the list and saw it documented. She then proceeded to tell me that I ""NEED"" to stand over here and tell her everyone that is in my party. I was ... NEVER PAY FOR VIP!!!!!! UNPROFESSIONAL AND RUDE STAFF! Never pay for VIP! I spent $600 for my 21st birthday and the night was a disaster. The whole operation was unorganized. My name was on a list with all the details included and staff members didn't have a clue. I showed the doorman my ID, and he kept looking back and forth at me and the ID. He asked me my information. I advised him of my first, last name, date of birth, address. He sent me to the cashier Patricia, who was totally unprofessional and rude. She said, ""$7 dollars!"" I advised her too that I paid $600 for VIP. In a very RUDE, let me emphasize on the ""RUDE"", tone she told me, ""You're not 21, you did not pay for VIP $7"" I am BEYOND polite at all times, so at this point I was about to cry because I was IMMEDIATELY being treated like dirt. Then she asked me my name, looked on the list and saw it documented. She then proceeded to tell me that I ""NEED"" to stand over here and tell her everyone that is in my party. I was trying to get everything organized and everyone in and in the mean-time, two males in my party tried to get in and were unaware that they had to pay the cover to get in. I got one of the staff that was handling my VIP, he came down immediately and the men outside started claiming that the males couldn't enter because of their ""dress code"". They would not let them in. I was supposed to get a bottle of champagne or wine, that was never done. They kicked out two of my best friends because they were sitting with drinks in front of them at a party of 20+ people! I was literally crying. It was a disaster. I am DISGUSTED with their business. I recommend that no one pays to be a ""very important person"" to be treated like nothing! I could've entered for free, but instead I'm paying $600 for four 750ml bottles of Ciroc in a smoky and foggy top section, in a crowded environment. The security guards are hovering over you, but random people are still coming up there. We took it upon ourselves to let the strangers know of the reservations. People are getting kicked out, people didn't even make it in. Patricia, the CASHIER is totally unprofessional. The manager came to us, and couldn't do anything to change anything. He couldn't go over 'anyone's head'. I am so disappointed, I wasted my money. I am a full time student and employee and I work hard for my money. Terrible birthday. :(
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