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Businiess name:
SpeeDee Oil Change & Auto Service
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Review by:
citysearch c.
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Review content:
Let me start by saying that I normally don't write reviews, and am not the type of person to make a stink about customer service; and I surely don't want to waste my time on the computer writing about crappy customer service. I have worked in retail management for many years and know what it's like to experience an unhappy customer. I went to Speedee to get my Jeep smogged and it ended up not passing (I had a coupon for $34.99 smog check ). The tech told me that since it didn't pass he would give me half off my next test (which would make the re-test $17.49)- great service. I brought my other car back for an oil change the other day, great service. Today, my husband and I brought two cars (including the Jeep which needed re-testing) back to Speedee for smogs. The girl rings up my Nissan for $49.99 at which point I ask her why it's that much since it says on a giant balloon thing outside that the price is $39.99. She didn't know. If you're going to advertise a sale, make sure your employees know. No big deal. Then she rings up the Jeep (which I was supposed to get half price- the guy told me- my fault for not getting it in writing). I tell her the tech said he would give me half price (the whole reason I went back there in the first place- without coupons they are expensive). She gets the manager who says that $30 IS half price. Since when is $30 half of $50? Basic arithmetic. I tell them first of all, I'm supposed to be charged HALF PRICE- HALF OF WHAT I PAID LAST TIME. The manager says the guy that told me had no idea of how much I paid since I used a coupon, and that their re-tests are $30. First of all, half of 50 is 25, NOT 30, and second of all I'm not paying 30 since I was told I would pay half. \r
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Long story short, the manager was not accommodating (although he liked to think he was by giving me $5 off of the $30 price, which it should have been to begin with since that's the ACTUAL half price). I didn't want to make to much of a stink, and I know that they don't want to lose money, but they shouldn't be telling paying customers things that aren't true.\r
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Working as a manager myself, I ALWAYS made sure the customer was happy. It's not about the money, it's about the PRINCIPLE. I don't care of it's 5 cents for 500 dollars- you should pay what you are promised.\r
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Speedee lost two paying customers today thanks to sub-par customer service. We will not be going back there and will be spending our money elsewhere.\r
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What a joke. HONOR THE PRICE YOU PROMISE.
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