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Review content:
I called the salon in dire need of an appointment that same day. It was the first on my call list due to all these good reviews, but I didn't really expect to get in. I was told they were booked for the day, but they could get me in a couple days later. I really needed an appointment that day, so I thanked them and told them that I would just try somewhere else. I was asked to hold, and then when the girl came back on the line she said I could come in later that day. Weird. I figured someone must have agreed to stay late, which was very nice, and I was excited that I would get to go in.
I was called back and told an appointment had opened up 30 minutes from the time they called. I said I wouldn't be able to make it at that time exactly since I had to drive a ways to get there, but I would leave asap and get there within 15 min or so of the appointment time. I was asked to hold, and when the girl came back on the line she said that would be fine.
I got there 15 minutes after the canceled appointment time. Once I got into the salon, I was completely rushed to make decisions about what I wanted. I asked for Simone's thoughts, since I really wasn't sure what I wanted, and she said she didn't know because she didn't know me and hadn't done my hair before. So she wasn't helpful. She kept making comments about how I was 'so late.' I understand that it's super important to be on time, but if it wasn't going to work for them for me to be late like I said I would be, they should have said so instead of saying it was fine and then making passive aggressive remarks about it.
We decided on a color and she went and mixed it up, while passing me off to someone else to do the color.
While my color processed, I was asked to move twice, and felt completely in the way. Other clients were asked to move IN THE MIDDLE OF THE SERVICE THEY WERE HAVING DONE because someone else needed that particular station (?). It just felt way too busy and crowded, and I really felt tense and in the way, even though I was sitting in the famed massage chair.
I was then passed off to someone else to get my hair cut.
The cut and color are nice, not life changingly wonderful but okay. No better, no worse than I've had elsewhere.
I am appreciative of the fact that they tried to get me in.. however.. I would rather have had to call around and find a salon that had time to spend doing my hair then go to this salon and get passed around and asked to move a bunch of times!!
I hope it was just the fact that they were so busy today... it has to be, with all these good reviews... right? I don't think I'll go back to find out though.
Pros: Squeezed me in when I needed an appointment THAT DAY!
Cons: Crowded, cluttered, too busy, inattentive
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