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Businiess name:
Reliant Financial Corp
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Review by:
citysearch c.
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Review content:
I read bad reviews online regarding this financial corp but believed the customers who wrote the reviews to be angry customers with payment problems who were taking out their frustrations. WRONG. In January of 2010, I wrote my usual check but mistakenly wrote Jan 2009 instead. The company could not cash it and I immediately sent another check and apologized profusely when made aware of the situation. Then the calls started because I was late in my payment and the people were rude even though I took care of the problem the same day it was brought to my attention. One rep, Juan, even went so far as to say he did not believe that I had sent the check. I asked him to check with accounting because return receipt said that it had been received and signed for. Eventually he did and guess what, they found the check...but no apology and he started in about next month's payment when it was not even due for 19 more days. All bookkeepers/accountants know that sometimes a problem just needs to be researched and it is solved, but nastiness just makes life unpleasant. Whether my mistake or their's, I wanted to just work things out, but I really think that Juan has some real anger issues. When I called to complain about Juan's behavior, the customer service supervisor Geeta (I am not sure that is how I should spell it) would not take my call and I was referred to another account representative who said, ""This call is not about how you are feeling, I am not your friend, this call is about your payment being 12 days late"". Since I was the one who originated the call...silly me...I thought I got to say what the call was about.
In the past, whenever I have had a problem with a person or with a company, I take that problem to the person/company first so that we may resolve it and continue to do business instead of badmouthing them and not giving them a chance to resolve the issue. This time, though, I wish to warn other consumers....buyer beware...not only is the customer not king, but is considered to be criminal, even if proven otherwise.
PS - I would have given this company no stars, but it would not take a review without some type of rating.
Pros: Can't think of any
Cons: Inconsistency in company policy
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