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Businiess name:
Country Homes Power
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Review by:
citysearch c.
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Review content:
I'm very disappointed in the service of Country Homes Power Equipment. \r
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I purchased a new Stihl chainsaw Farm Boss in the Summer of 2008. At that time they offer a package to purchase a spare chain and 3 tuneups for roughly the price of a new chain. It seems like an easy decision. The catch is that you have to do the tuneups during their slow time in January and Febrary. I still agreed.\r
I cut about 5 cord of wood and the saw was everything I hoped for.\r
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February came around and I had to use my 1st tuneup coupon. Eventhough the saw probably didn't need anything, I brought it in anyway.\r
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In September go to cut wood again and I drain out the fuel with stabilizer and put new fuel and oil with stabilizer like stihl recommends, and start the saw. I limb a down tree and can't get through the first cut before it stalls. It stalls when you give it any gas. I check the air filter chain tension and everything one usually does when this happens before I feel its a plugged jet or carb issue. I was frustraded so I got my old echo chainsaw out filled it with gas and finished the day.\r
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I called the service department at the northside and they said to bring it in. When its done the clerk said $80.00. I explained what happened and he told me that it was old bad gas and that is not warrenty. I told them this was the 1st use since I got it back from a tuneup. They didn't care. I said it dosen't seem fair that if it comes back from Country Homes from a tuneup, it should run even if it was 6 months. He dissagreed. He said I should drain the gas every month and run it for 5 minutes with new gas and that gas can go bad in a month. He also told be that Stihl was behind in technology because the carb jets are getting smaller and gas is getting worse and it happens.\r
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He really didn't talk good about Stihl for being a Stihl Dealer. I said why would I come back as a repeat customer and he said that this is the best he can do. I said full price was the best he could do to keep a customer and he said yes.\r
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My first thought is that the FREE tuneup they give you January really makes you PAY for a tuneup in the fall.\r
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I will drive to Post Falls Idaho to get all my Stihl chainsaw needs and not recommed Country Homes to anybody
Pros: They are a Stihl Dealer
Cons: They Don't Stand Behind Their Service
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