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Businiess name:
Custom Stone Works
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Review by:
citysearch c.
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Review content:
Bought granite counter-top from Custom Stone Works, Inc and installed by the same company in March, with one year warranty. At the time I bought it, I was told the warranty covers the cracking not accidently damaged. Then I found cracking near the cooktop in June and found no accident damage around. My further inspection found the granite counter top has poor quality with existing small cracking in it already. These crackings may break through the entire counter top under normal use conditions. Custom Stone Works did call me after its inspection and I could not call back because of my personal trip. After my trip, I called Custom Stone Works three times without return calls its representive promised.Today, I finally talked with the Custom Stone Works Inc and it refused its one year warranty coverage for this cracking and claimed it as accidental damage without any evidences. The fact is no any sign of accidental damage at and around the cracking.\r
Pros: Lie
Cons: Lie
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