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Businiess name:
Howl-A-Day Inn Of Trolley Road
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Review by:
citysearch c.
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Review content:
My wife and I have been taking our animals to this kennel for as long as we have been living in the area. Up until now, it was a good service. My German Shepherd always came home happy. \r
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Just this past week, my wife and I went out of town for vacation and also a business trip and could not take the animals with us. We had to board both of our dogs, our German Shepherd and Mini Dashund. First we asked if it would be okay if we were able to put both of them inside the same Kennel so they could stay together. The assured us it was fine. With a week before our scheduled trip, my wife start receiving phone calls about our Shepherds shot record. They informed her that her bortatella shot would not suffice and needed to be updated before they would accept her. We were fine with that even though we knew her shot was still good. My wife informed the lady that she would have it taken care of before she was brought to the kennel. Three days later, my wife received another call about the same issue from the same exact lady. My wife again informed her that she would have it handled. Thus again, a day later, my wife received another phone call about the same issue. \r
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Issue number two: We take our dogs to the kennel on Saturday afternoon, A couple of days later, my wife calls to find out how our dogs were doing. She is told that the dogs have made a complete mess and they were not eating. My wife asked if we needed to have someone come pick them up and take them, and she was ensured that they were okay and nothing new that they have not seen before. My wife calls again a few days later and is told that they are fine and doing well. So my wife is feeling better. She arrives to the Kennel a week after dropping them off and paid the money of $189 for the week they were both there. Not a bad price and we felt it was fair. \r
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A little later in the afternoon after my wife arrives back home with the dogs, she has them outside. When Max begins to urinate he begins to scream and cry the whole time. Instantly my wife scoops him up and takes him to the vet to be checked out. After careful examination and x-rays, the wet informs her that his stomach is full of nothing but stuff that isn't food. She also told her that he also had a sharp object in his stomach as well. She was told to monitor him closely check his feces to see if anything comes out. \r
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A day later he began feeling better and passing whatever he had in his stomach. As my wife checked it, he had nothing but dirt, sticks and other items that should not be in a dogs stomach. My wife called the Howl-a-Day Inn and asked to speak to a manager. After a few hours a Manager finally called my wife back and my wife begant o explain what happened. My wife was basically yelled at and called a liar by the manager. We were not looking to gain any money back or anything to reimburse us for the Vet bill, but to inform them that our puppy ate dirt and sticks at their facility and maybe she should be aware of it. She took no responsibility for anything and YELLED at my wife. \r
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TRUST ME, I WILL DO EVERYTHING I CAN TO ENSURE THAT PEOPLE DO NOT TAKE THEIR ANIMALS TO THIS FACILTY. EVERYTHING!!!!!!
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