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Businiess name:  Rock Hard Fitness
Review by:  citysearch c.
Review content: 
When my gym closed last Christmas, I was in need of another gym that provided me with flexible hours, that didn't have the obnoxious ""disco"" music of fitness classes blaring over the gym music, and that provided me with equipment which could help me meet my fitness goals. When I first went to Rock Hard Fitness to tour the facility, I was happy to see that there weren't any ""fitness"" class areas... that it was a gym. I was a bit hesitant because of the mismatched equipment and the mismatched weights, but I liked the ability to use a keycard to use the gym, and I liked that it wasn't a ""gym-in-a-box"".... rather, it was a real gym. I also liked the fact that you could pay month-to-month instead of signing a contract. Barry and Rock are two of the trainers in the facility, and both of them have been nothing but nice and helpful. Over the past couple of months, the owner, who is a former body builder, appeared to become a bit more ""gruff"" with some of the clients. While I understand that owners of businesses probably hear their share of complaints, I had gone out of my way to be nice to him. I have watched as this behavior has escalated over the past couple of months, and I do not believe it is the type of behavior which will keep a business going. This past week his behavior was ""over-the-top"", and I realized it had become beyond tolerable. I left the gym that morning and found another gym in which I feel appreciated, which offers more services for the same price, has staff who are responsible for picking up after the rude clients who leave equipment scattered around, and has comparable hours of operation. This other gym does have the disco-music fitness classes; however, their rooms are more sound proof than my old gym's. \r \r Overall, Rock Hard was a gym with flexible hours, nice clients, and personable trainers; however, customer service in this day and age will either make or break a business; and I believe that, for the money, there are other gyms out there which can provide much better customer service.

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