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Businiess name:
Bo Brooks Restaurant
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Review by:
citysearch c.
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Review content:
Is it possible to rate negative stars?\r
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We just recently moved to the area and only have a few friends here. One of them highly recommended Bo Brooks for my husbands birthday and we all decided to go. \r
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Since we recently moved from a land locked state, we were very excited about eating seafood again!! \r
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The service was AWFUL, probably the worst we've ever had; specifically:\r
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*The server was angry\r
*She took our order and completely got orders wrong! My husband ordered grilled fish, she brought fried fish. He ordered potato salad she brought a baked potato (and then charged us extra for the potato salad even though he never got it!)\r
*My friend specifically asked for no tomatoe (he has a food allergy), and there was tomatoe all over his dinner \r
*The server didn't provide any silverware for one of my kids so I ended up giving them mine and eating my food with a knife.\r
*Another in our party's food was so cold she sent it back\r
*My food and my daugher's macaroni were extremely cold\r
*Another in our party didn't get her food until 35 minutes AFTER the rest of us. Her husbands food was cold and we all ate without her which felt rude. We were all finished by the time her food arrived.\r
*I asked for one refill and I didnt' get it until 15 minutes later.\r
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When we asked to see the manager, she got angry at us! Our friend who recommended the restaurant was completely apologetic and embarassed to have positively endorsed them. My husband ate fried food that he hated and we had to argue about the bill for incorrect charges.\r
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The manager was curt; she cut us off mid complaint saying ""I'll take care of it ok?"" and didn't come back for 20 min. When she came back she removed the ""things we complained about"" but since she didn't stick around and cut us off, she didn't hear our full complaint.\r
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I spoke with her on our way out and she still didn't hear the whole complaint. She snatched the check from my hand and said she would just pay it herself. But she never heard my full story! She didn't care.\r
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When we were leaving, even though she had said my parking was validated, it wasn't. I had to go back in and run so not to go over their 2 hour rule.\r
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We went to Starbucks for coffee and to laugh, but honestly I feel pretty bad about my husband's birthday dinner. \r
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Diners beware!
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