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Businiess name:
One Stop Logistics
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Review by:
citysearch c.
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Review content:
If I could give this company negative starts I would. We worked with this company to truck a trade show booth down to a large trade show. We had worked with them the year before and it was a great experience. This year, was a COMPLETELY different experience! \r
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To begin with they showed up 6 hours late to pick up our shipment! We were waiting around ALL DAY for them to show up. When they did it was another shipping company that they were using and the man was extremely rude and not helpful. He almost left with out our shipment because we had to confirm some information with One Stop Logistics on the phone. Once it was sorted out, the shipment left and we got to the trade show and our booth shows up with a large hole in the side of it. As soon as One Stop Logistics came by at the end of the trade show we showed him the large hole. He told us we had to place a claim. Pictures of the booth were taken before and after and we sent this information to the rep we were working with at One Stop Logistics. We heard absolutely nothing back from them, except to tell us that when the booth arrived at the show, the Union workers told them it was fine. Which is a pretty impossible statement, due to the fact that there were literally 1000 of booths showing at the show. One Stop continued to ignore our request for making the matter better, and told us that the digital photos that we sent were ""fuzzy."" We talked to a manager at One Stop and he yelled, shouted and talked over us telling us that ""we were difficult"" and that he would take us to small claims court if we didn't pay our bill. \r
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This is obviously a very abridged version of the story. We were just really upset that the situation was so different this time around. And all we wanted was appropriate customer service and for someone to step up and take some responsibility for what happen. \r
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Please don't use One Stop Logistics!
Cons: Everything
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