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Businiess name:  Time Warner Cable
Review by:  citysearch c.
Review content: 
Nobody @ TWC takes accountability-Been in Oak Hill area since end of 1991-Have placed easily over 1,000 calls (no kidding). Always get the excuse there's no problem, after the usual of nobody taking accountability, and no escalation path within their company (you're lucky if you can speak w/a Supervisor, let alone a manager), this is after the usual minimal (almost always) 30-60 minutes of wait time... sometimes as bad as 2-4 hours!, they do nothing. About 10-20% of the time, they won't log calls, and when they do, the techs ALL know this area is terrible, needs to be rebuilt, all techs, area management, etc know there's a problem, and even the engineering area. TWC Austin won't allow them to fix the terrible microblocking we see EVERY DAY! DVR service, ha-how can you use it if the cables are bad-and I've had close to 20 of them now (lost count)... they just keep blaming it on one thing or another... I was told that for years, took them 12 days to get the cable modem working (ordered this years back as DSL wasn't available, and knew they'd have to fix some problems to get it working)-they finally found the cable hanging by the bare wire! (only had about 30-40 calls b4 where I was told nothing's wrong!)-Engineering emptied their high $$ truck w/equipment all the way to almost a mile from my house (after over 10 years of being told ""there's no problems""...) - In short: Techs know there's a major issue here, management (above area mgmt) won't let anybody fix it, you'll be on hold for a long time for customer support, lucky if they listen to you, problems will NEVER be fixed! --- Complaints filed w/the CITY (they're under lease contract to answer most calls in 30 seconds, and to provide quality service, ha) and the Better Bus Bureau"". I'm not here just trying to dis TW... High Speed is great when it works properly (haven't had too many major problems w/it, and 5.1 MB download / 380KB up)... I'm just fed up w/them, don't want to, but having to go to satellite. Pros: High Speed and Cable, great quality when it works Cons: Most of the time, Cable quality very poor and they won't do nothing about it!

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