Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Donna's Housecleaning Svc
|
|
Review by:
citysearch c.
|
|
Review content:
I interviewed companies before hiring Donna's House Cleaning Service. When I had complaints, which was 5 out of the 6 times they cleaned(?) for me, I never got to speak with Donna. She is not even professional enough to handle complaints or return phone calls. Kim is a wonderful sales person and very nice to talk to - seemed to be working to help each time (5 out of 6) I had comments/complaints. After the initial DEEP cleaning they had to come back to do the stovetop, window sills and a few other basic cleaning items. I do not understand how employees have time to make a second trip, but they don't have time to do it correctly the first time! Well, they told me - she doesn't have enough experienced help, so they are pushed through each house quicker. The ONE time I felt that my house had been cleaned thoroughly I called and spoke with Kim to let her know I was pleased. I thought they were finally getting the system down and from then on it would that way. However, that was the 4th out of 6 times, and ONLY time that happened. The basics are what I'm talking about - stove top was still greasy, drip pans where not moved on stop top and wiped under, vacuuming, dusting, bathroom floors still dirty, items on countertops were not moved and cleaned under and behind. After the last cleaning, I called and talked with Kim and was told I would receive a 100% refund and she apologized for all the difficulty I had experienced. Nothing came. I called and was told Donna would only refund $50...nothing came. I called repeatedly to talk with DONNA and never got the courtesy of a return call. Finally, I received a letter that she could not refund anything but would discount my NEXT cleaning 20%. Why on earth would I want to pay this company one more penny? and neither should anyone else. She is a very poor business person when she cannot step up to the plate and deal with dissatisfied customers and feel absolutely OK taking unearned money.
Pros: Kim and other really want to do their jobs - may not understand what cleaning is expected and not given enough time at each home
Cons: Donna - not taking the time to satisfy customers she already has - it's cheaper to keep current accounts than get new ones Donna
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|