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Businiess name:
Kwik Kar Lube & Tune
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Review by:
citysearch c.
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Review content:
On Monday, March 19, 2012, my 2002 Nissan Frontier was delivered to Kwik Kar with the understanding it would be repaired. I was informed on Tuesday that the problem was the ECM. An ECM was ordered from Kwik Kar using my American Express card, which was charged $490.00. On Thursday, I was told that the mechanic had left town for a few days, but that the ECM had been installed, and the truck was doing the same thing. On Monday, March 26, he had not returned, but he did return on Tuesday and started working on the truck again. On Wednesday, March 28, I spoke with Larry Stanley, the owner, and his mechanic, Chris. Chris had insisted that the ECM was part of the problem, but there were other problems. He insisted that he would be able to repair the truck. On Thursday, I was told that it was decided that he was not able to repair the truck and it needed to be sent to another service center. On Friday, the sent the truck to David McDavid Nissan. Although the truck was presented at David McDavid with many of the wires hanging from beneath the dash--a complete mess, they had the truck running within 15 minutes and it was repaired on Saturday morning. The problem was the ignition switch, not the ECM. The ECM was not even in the circuit that had the problem. I asked Mr. Stanley to reimburse me the cost of the ECM and a 1 day truck rental (I had to move my mother and they had my truck for 11 days and could not fix it) and he only offered to pay for the ECM. I now have to take they to small claims court. 11 days for something that could be repaired in couple of hours? AVOID AVOID AVOID
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