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Businiess name:
Christopher's Dodge Ram
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Review by:
citysearch c.
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Review content:
I honestly wouldn't give this sorry excuse for a Dodge Dealership 1 star if I could, because they treat the customers terrible! I own a 2007 Dodge Caliber and I was driving down the highway one day when the accelerator pedal got stuck. I immediately looked up any recalls that I may not have heard about and sure enough, there was a recall on 2007 Dodge Calibers for sticky accelerator pedals and to take it in because they would replace the ""gas pedal assembly."" I took it in to the Dealership and they made me sign a statement saying that I would pay $104 if sticky accelerator pedal was not covered by the recall, but I had seen the recall with my own two eyes so I didn't think that I would have to worry about signing this petty little statement. They called me about 4 hours later and told me that there was a different part of the accelerator pedal that was broken and it WOULD NOT be covered under the recall, SO I would not only have to pay the $104 to get my car back and take is somewhere else for a second opinion, I would have to pay $350 to get it fixed! I told them that the recall specifically said ""gas pedal assembly,"" which would cover anything that had to do with the gas pedal, but they just said ""sorry."" I called Dodge Headquarters and they told me that the issue that Christopher's had diagnosed IS covered under the recall, but the Service manager, who I called to tell him what they told me at headquarters, said that Dodge had NO IDEA what they were talking about. The scum bags ended up robbing me out of around $450 (TO FIX A RECALLED ISSUE) and I promised them that I would never go back! Thank God that Dodge (not the dealership) ended up reimbursing us for the full amount, but the ordeal was ridiculous! Please don't go to this dealership...they think they can get away with this crap because they're the ""World's Largest Dodge Dealership,"" but they should not!
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