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Businiess name:
City Of Angels Veterinary
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Review by:
citysearch c.
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Review content:
If the experience wasn't so 'hellish' their very name is almost laugh-out-loud funny. This place is more like a City of Demons rather than Angels. My fifteen year old cat was diagnosed with soft tissue sarcomas that came back after a rather expensive surgery so my vet referred me to this place. Since there is no cure, while there, I explained that I was primarily concerned about keeping her comfortable due to her age to which I was told ""cats can live up to 26!"" I was taken aback by this and said I'd never heard of such. That should have been my first clue.
This place was a nightmare. My 'free' consultation ended up costing $2000. They gave my cat experimental dog medication not yet tested at all on cats. They changed the treatment plan on my third visit even though we agreed to try one chemo drug for six weeks before moving on/adding another. They tried to charge me twice for one service by 'mistake' -- which would have cost me an extra $1000 had I not put a stop-payment on my check. (I ended up paying for my initial visit with a credit card after writing a check and failed to get the check back. Good thing I put a stop payment on it! They claimed it was an error -- even though it was two weeks later).
Finally, after I deigned to complain and told them I was not coming back, they had their Human Resources Administrator/Practice Manager person ""Ethel"" give me a call. She was not happy about my decision and became loud, irate and argumentative. I got off the phone in the midst of her tirade. We had just lost our other cat a few weeks before after a long battle with diabetes, so I was not in the mood to get screamed at by some crazy woman on the phone about a place where I had just spent nearly $5000.
Later, she had an even more volatile conversation with my roommate. We felt like we were dealing with greedy con artists instead of pet care professionals and my cats condition rapidly worsened. This place takes advantage of people who are trying their best to provide care for pets dealing with cancer. Our pets lives are too important to trust in the care of this facility. I've since spoken to a number of people who have had similar experiences here. Had I done my own research first, I never would have chosen this place. Fortunately, I am now with a much better vet and my cat seems to be doing OK.
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