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Businiess name:
Romano's Macaroni Grill
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Review by:
citysearch c.
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Review content:
I noticed that it has been almost two years since a new review has been provided for this location but not much has changed since that review. The service is terrible at this location. I'm just sorry that I cannot rate it lower than the one star provided. On a night when there were few people in attendance at the restaurant, it took forever to get seated. Once seated, we waited approximately ten minutes for our waiter to arrive. We placed an order for appetizers as well as our entrees. The appetizers were delivered at the same time as part of our entrees. I say part of our entrees because, my pasta arrived but the meat sauce was not yet ready to be served. It took a full ten minutes before the meat sauce arrived to be placed on top of a, by then, cold sticky plate of pasta. In addition, the wine we had ordered had not yet been provided. The waiter apologized and indicated that they were understaffed that night and that he would quickly bring the wine. This was surprising since, that night, looking around we noticed that there were very few people at this location. A full fifteen minutes passed without the wine arriving nor our waiter being in sight. I went to the maitre-de and requested that we be provided with the bill. The bill was given to us and, sure enough, the wine had been included in the bill. To their credit when we explained that we never received the wine, they did deduct the wine from the billing. We left vowing never to return. I have never experienced worse service at a restaurant than I did at this location.\r
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By the way, I should add that when I spoke to three other folks at work who had gone to the same restaurant location, they indicated that they found the service to be equally poor and that each, upon inquiry, had been told that the restaurant was understaffed.
Cons: Extremely slow service.
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