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Businiess name:
Alltronics
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Review by:
citysearch c.
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Review content:
I took my Samsung DLP to them for a fan error problem. I was told it would take 5-7 business days for them to diagnose and give me an estimate. Fair enough and I prepaid the $25 bench fee.
After a few weeks later they call tell me they could not duplicate the error message even though they had powered up the unit every day. He thought perhaps some dust had gotten on one of the fans and it gotten dislodged in transport. Since it was 5 years old I authorized them to go ahead and clean the boards and was told it would be done in a few days.
When I came in to pick it up this morning the employee could not tell if they had cleaned it and there was no paperwork indicating the work had been done. I told him I would go ahead and take it anyway. We loaded it up and I took it home. My wife and I had to carry it up the stairs in our elevated house.
An hour later I get a call from the same employee stating that the cleaning was in fact done and that I owed them the $65 cleaning fee. I told him I would get by there at my convenience since they had it for almost 3 weeks before I picked it up.
2 hours after that I get a call from the first employee stating that he did in fact get the error message after he talked to me the first time and that they could write me an estimate if I wanted.
I told him I would throw the TV away before I took it back to them. Unprofessional and archaic. Stay away.
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