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Review content:
Okay, I have read the reviews--the good and the bad and I can't say that one person is totally right and the others are way off base. I went back to the Shawnee location after about 2 years. I have to say, that I was really surprised about the additions to the menu, and was very pleased--quite a bit has changed since I was there--and honestly comparing it to Pizza Shoppe?!?!?!?! Yes there are a few things that are similar, but they have a wider variety and better QUALITY product. It was lunch time and of course, it was fairly busy as to be expected at around 12:15, but I still had prompt service and received my food in a timely manner. I knew the waitress; she's been there forever and working quickly is her forte. What I enjoy is that I can order, eat my food in peace, and not have some annoying person standing over my shoulder ever 10 seconds asking me ""how's your meal?"" as I am taking a bite of my pasta. As she was rushing about taking orders, getting refills, and cleaning tables she was keeping close eye on everyone to see if I needed anything. I do believe that there is a difference in the day and night shifts, and that is through my own personal experience. Daytime is different because an owner is there--there may be a difference in management in the evening times. Also, in the evening you are more apt, as with ANYWHERE else, to find younger staff members, who may not have the best customer service skills in the world. Unfortunately, that's a growing trend all across the board, no matter where you go...OSP, McDonald's, and even a little bit more upscale dining establishment. GOOD HELP IS HARD TO FIND!!!! Cut the people a little slack! Overall, I was very pleased with my experience today, it's like things were just the way they were when I left...only better. I wish the Walker family continued success and hope that if there are any issues with staffing, that they get them worked out.
Pros: great food, pleasant service (more often than not)
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