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Businiess name:
Dolce Vita Ice Cream
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Review by:
citysearch c.
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Review content:
By far THE WORST CUSTOMER SERVICE EVER! Don't walk, RUN AWAY from this place. Their slogan should be: DOLCE VITA: LOW ON TASTE - HIGH ON TESTOSTERONE. We discovered this place 2 years ago, and we have been bringing the kids for pizza and gelato at least once a month since. The pizza has always been okay, but the gelato used to be amazing. We were shocked last visit though, the place had a weird smell almost like bad sewer, and the gelato looked very runny. The young man with short spiky hair who was behind the counter looked and acted liked he didn't want to be there. As he was trying to hand the gelato cup to my youngest kid, he dropped it and all hell broke loose. He was so rude and made sure to show his anger. We were really afraid he was going to throw something at the kids, eventually he threw the ice cream scoop across the back counter. When I approached him about his attitude and his customer service (or lack of thereof), he flat out told me ""So what? An if we don't like it, get the F**K out of my store"". Better yet he called me the N WORD!!! (I'm hispanic looking, my wife is white and all my kids look white). We couldn't believe our ears, we threw the money we owed him on the counter so he wouldn't think we were trying to get away without paying, and ultimately got the heck out of there. We watched him from the window tear the $20 bills into pieces like a psychotic.
Luckily we discovered a great place just a couple of blocks away on Collins Ave. called Tasti D Lite. The staff was so friendly, and we happened to meet the owner who was unbelievably nice to our kids. They offer a great healthy and Kosher alternative to ice cream, and the store was so clean with a great atmosphere. If you are visiting Sunny Isles make sure to try Tasti D Lite, and spare your family the bad customer service and calories that Dolce Vita has to offer!!
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