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Businiess name:
Quality Service Ctr
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Review by:
citysearch c.
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Review content:
Hard to tell if this is the correct place or not- as the address we have does not even show up on Google Maps.IF THIS IS THE SAME PLACE AS QUALITY CAR CARE LLC, 605 TRENT STREET, NORTON VA; well, be forwarned. They do not warranty their work apparently, in particular, if you buy a used part through them, have them put it in, they will not replace the part without an additional charge. Case in point: Had them put a used transmission in on June 3, 2011. Transmission went out YESTERDAY- July 26, 2011. Supposedly a 60 day warranty on the transmission. Fine. But- we're still going to be charged a MINIMUM of $200.00?? LABOR? This makes no sense. If you WARRANTY your work, if you are a reputable company, then there should BE no charge for replacing or repairing something YOUR BUSINESS put in. Simple. I asked about this at the time the transmission was put in, and the woman I spoke with in person (*running around putting out items for a garage sale, and acting too busy to actually answer my questions in a business-like manner*)- the only answers I kept getting out of her, was that the place they got the transmission from wouldn't warranty the labor. Well of COURSE NOT LADY! They WOULDN'T warranty their work, because THEY didn't do any work!!! It is YOUR SHOP that should be warrantying the labor- not the damned junk yard! YOUR PLACE OF BUSINESS NEEDS TO OFFER THE WARRANTY FOR THE WORK PERFORMED AND NOT TRY TO CHARGE CUSTOMERS ANOTHER 2 OR 300.00 FOR REPLACING OR REPAIRING WHAT SHOULD HAVE BEEN DONE CORRECTLY IN THE FIRST PLACE! If you Value your SANITY, avoid this place like the plague.
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