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Businiess name:
Stoney River Legendary Steaks
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Review by:
citysearch c.
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Review content:
and my first impression was not very positive. I attended a bachelor party diner at Stoney River some time ago. When I got there I was greeted by the host and seated at the bar as the rest of my party was not there yet. The host and the bartenders were very friendly. When my group arrived we were seated immediately and our drink orders were taken. Our waiter had a very thick accent so we could barely understand the specials as he recited them. He took our orders and then the fun began. There was a mix-up with our appetizers. Some of us received what we ordered; others did not. They even tried to give us appetizers from another table. When our entres came two of the guys in our party did not receive what they ordered and one had a strip steak that was nothing but fat. We spoke to the manager who acted as though that was normal (keep in mind this is a $30 steak) and that she could get him another one but it may take 30 - 40 minutes since they were very busy. Our waiter came around once to ask about refills (we were there for 2-1/2 hours) and then took all of our glass when the table was bused even if they were not empty. No dessert menu was offered. My food was excellent but a little pricey. The tip was of course already factored into the bill due to the number in our party and was ridiculous (about $100) for the service we had been given. After the table was bused our waiter disappeared and the manager brought our bill. No compensation was offered for the mistakes and I believe the entire situation was handled poorly by the staff. I am going back tonight to take my wife for her first visit. I am willing to give them a second chance and will update tomorrow. If my first experience is repeated I will drop my rating to below average.
Pros: Excellent steaks and dinner rolls.
Cons: Poor service, pricey, management not responsive to customer complaints.
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