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Businiess name:
Express Credit Auto
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Review by:
citysearch c.
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Review content:
If you make your payments on time and have nothing to say to them, everything is just fine. If you have a question, let's say over something like online payment schedules, the account management staff is just plain rude and condescending. I purchased my vehicle from this company in July of '09. I have NEVER missed a payment and I am, in fact, usually 3 days early with my bi-weekly payment. For some time now, they have been without an online pay portal, supposedly because they were looking for a new vendor for that service. They are now using the same one they were before (as I was already registered there), and are now charging a $5.00 fee for a one-time payment for a service that used to be no charge. So, I tried setting up scheduled payments online for ACH. I didn't see anything about a $5.00 charge and not wanting to pay that charge every time a payment is made, I called to confirm whether or not it would be assessed each time. The ""account manager"" I spoke to was extremely rude, obviously reading from a script, and when I continued to ask questions, she said ""(Oh, Lord ...), Sir, can I put you on hold?"" She didn't wait for me to consent, and I sat on hold for a little over 4 minutes before she hung up. I've worked in technical support and customer service for 4 years now and had I ever treated a customer in such a fashion, I'd have been fired; no questions asked, leave your badge and headset w/ security on your way out the door!
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