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Review content:
This place deserves 0 stars. We rented a Cruise America RV from this location. The rental was in mediocre condition, upon initial delivery. We got to our first stop and found out that we had no interior power. All of the breakers had been flipped and we had blown fuses. Shouldn't this stuff be checked before it's handed off to the customer?
While my wife was preparing the bedding before our departure, she severely cut her finger on an exposed screw on the end of the bed. We examined the area and noted a panel was broken in several areas and not properly repaired. She also noticed a window wouldn't completely shut due to a broken handle with a missing screw. This was NOT noted during the initial inspection because we didn't examine the interior. I also inquired about the insurance. The Cruise America rep, Ray, explained that the insurance only covers the vehicle, not the occupants, property, or any outside events. I contacted Cruise America customer service with a question later that day and found that Ray's info was erroneous. I was told that coverage exists for the vehicle, the occupants, the property, AND outside events for 1 million dollars.
I returned the RV on Tuesday, October 11th. Ray greeted me and said that he didn't have time to check in the vehicle, so he'll just mail me a receipt. I said that wouldn't work because I had some issues that I needed to discuss. He was visually upset and treated me like I was a bother and in his way. He did a quick run through of the vehicle while I explained the issues I had. I showed him the screw protruding from the wood in the bed. I showed him the broken handle. He argued with me and told me that the mechanic does a 180-point inspection. He then explained that he ensures that the customer gets to their destination safely. He makes sure the seat belts work, that the oil has been changed, etc. He said that they cannot be responsible for cosmetic effects (A SCREW AND BROKEN HANDLE.) I told him that I beg to differ. That it IS his responsibility to ensure that any vehicles that are rented to customers are 100% ready. He told me that he needed more staff. I explained that it wasn't my issue, but his. He disagreed, printed out a receipt and ushered me out very quickly. Fortunately, I was only charged for mileage and a little bit of propane.
I will have to really consider renting from Cruise America again. There are many other companies out there (Camping World, El Monte RV, etc) that are equally as convenient. I can guarantee though, without a shadow of a doubt, that I will absolutely NEVER do any sort of business with the Cruise America location (Crest RV) in Riverside, CA.
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