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Businiess name:
Westronix
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Review by:
citysearch c.
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Review content:
Delivered a yamaha av receiver several months ago to Westronics for warranty repair. Repair person stated that they could order part and have it fixed in 4 days. I called after 2 weeks, and Westronics stated that power supply was bad, and replacements were on backorder. I then called 2 months later, and heard same status on parts. I then asked Westronics to give me service number or part number to expidite the repair, but he would not. I told him that I wanted to contact Yamaha and ask for a replacement system, but Westronics said they would take care of it. Asked how long it would take, and he said it may take between 4 to 7 business days. Called back 3 weeks later, and Westronics said he was on the phone with Yamaha, and that the yamaha service was going to call him back at noon. I then asked Westonics for a service number, warranty number or something that I can call Yamaha and reference this myself. Westronics said that I could not call them. He said that he was talking to technical support, and that they would not talk to me. I then told Westonics that I wanted to take care of it myself, as I have waited long enough for Westronics to take care of the problem. Westronic then told me ""WELL, THEN YOU CAN JUST COME IN AND PICK UP THE RECEIVER YOURSELF, AND TAKE CARE OF THE PROBLEM. ""\r
Westronic service was angry at me, and abusive on the phone. Both unprofessional, and of no help.\r
\r
STAY AWAY from this place. Not sure they have ever fixed anything that I can figure.
Cons: unable to give any information on status,
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