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Businiess name:
Saban's Rent-A-Car
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Review by:
citysearch c.
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Review content:
“When a price is not the price”\r
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I’m a small business owner and I try and give my business to local small businesses. I had the misfortune of doing business with Saban’s Rent a Car LLC in Phoenix last week. \r
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Saban’s Rent a Car LLC.\r
2934 E. McDowell Rd.\r
Phoenix AZ 85008 \r
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I found and called ahead to rent a car from Saban’s Rent a Car and was quoted $189.00 for a 3 day car rental. I agreed to the price and gave my credit card information. I arrived to pick up the car on 2/22/2011 via a shuttle the airport provided by the rental company.. I was asked who my insurance provider was and I answered the Hartford. No insurance card was requested. He made a copy of my driver’s license and charged $400 to my Visa as a deposit. They brought the car around to me and I drove away.\r
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The car was older but operated adequately and I was able to work in the Phoenix area for the 3 days. I dropped off the car and went to the airport.\r
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When I received the credit to my Visa of $75.51 I called to ask why my car rental was $324.49. I knew there would be taxes, but that seemed high. They explained to me about the additional “fees” that were not mentioned or disclosed when I received my quote:\r
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Here are the fees:\r
• Insurance automatically added: $32.85 (10.95/day)\r
• Shuttle to/from airport: $24.00 (12.00/each way)\r
• Parking fee: 3.00\r
• Cleaning fee: 11.99\r
• Service charge: 2.50\r
• Drop off fee: 20.00\r
$94.34 in fees on top of the $189.00.\r
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They said that it was in bold print on the back of the rental form. I Read it. It’s not.\r
The only thing in bold or clear on the form were; the charges for Parking, Service and Cleaning and the Service Charge (none of which were included in the quote or mentioned). I only became aware of them when I received the rental contract. That accounts for $17.49/94.34.\r
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I rent between 15 and 24 cars a year and have for several years and have NEVER seen a scam like this one!\r
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