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Review content:
We have had two big issues, with this being the worst. We suspected mold in our hallway bathroom for a little while, due to the fact everyone in our family has been pretty much non stop sick. Not to mention the way the wall looked. We noticed the toilet in that bathroom was leaking pretty bad on 05OCT11 so we shut off the water. We reported it and placed a maintenance request on 06OCT11 around 9:15am. After a week had passed, I went in to check on the mold test. I was told they should be at my house within two days, they didn't show. So I waited till 20OCT11, and went and spoke with the Office manager about the mold, he setup for them to come in on 21OCT11. The first maintenance man, looks and pushed on the wall, and said it wasn't mold, then later the second maintenance man came in, and also said it wasn't mold. I continued to question it, and he said ""If it were mold, you would know it. It would be black, or pink would be showing through"". So I left it alone, and after they left. My husband and I ran to Lowe's to pick up an at home mold test, and I pushed in the wallpaper, and sure enough there was mold! It had traveled onto the wall to the laundry room, it was under the tiles beneath the toilet. The office was already closed, so I cut off a piece and placed it in a zip lock bag. On 22OCT11, I took that into the office, placed it on her desk, and said if that isn't mold then what is?? She told me she was going to call the Office Manager, and get back with me. She later calls and leaves a message, stating the maintenance seen signs of mold. So I called her back, and she said that I was told to stay out of that bathroom. Which I told her on the phone, and through email that statement was not true. Anyways, to kinda cut it short. They tried to play me as a fool, and short cut the job, but not having professionals deal with it, instead of them replacing the drywall and calling it good. Only, I am very smart, and well educated. I also have friends in high places, which advised to me to get a certified letter out to them ASAP, and I wrote that up on 23OCT11, and mailed it out around 9:35am on 24OCT11. Then went by the office on my way home to notify them of the letter, and to make them aware I was having a mold specialist come out at 11am, before maintenance starts the repairs to gather samples, and them again after maintenance has finished. Well Later on 24OCT11, we were notified a professional mold company would be at our home around 2-3pm. (which is kinda funny, because that was not their original plan at all). My professional company had came in at 11am and did sampling and moisture tests, as well as taken pictures. Theirs came in looked, said it is mold, and told maintenance to remove the toilet and pull two of the tiles in the bathroom. They did that, then came back on 25OCT11 to start sanitizing and using the dehumidifier, well after all this I went to the office, cause they really shouldn't have had us living here knowing there is mold, and we got the report from our mold professional, and it shows 3 types of toxic molds, one of which being black mold(has potential to kill). All 3 are either Class A or Class B, which are worst kinds. I addressed that this isn't safe, and he should have offered us somewhere else to stay, and his response is nothing useful. So needless to say, we are stuck here in a toxic environment with mold spores floating around in our air! When I was talking to him about all of this he asked me what I wanted out of this, and I told him I really just want out of my lease, and he said he will see what he can do, and will contact me before closing. We ended up going to the office 15 mins before closing, and my husband went in, and he said we can move out on the 31st, but there keep our deposit. So, your going to punish me for your mess and mistakes. Not only by keeping my deposit, but putting my family through all this stress, health issues, due to toxic mold.
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