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Businiess name:
Fernley Hay & Grain
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Review by:
citysearch c.
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Review content:
This is an example of a business that is only surviving because they have no local competition in a small town. They have HORRIBLE customer service (or, more accurately, NO customer service and NO MANNERS). They expect people to shop there regardless of all employees being RUDE, NASTY, and UNHELPFUL. They also DO NOT ACCEPT RETURNS OF ANY KIND and do not stand behind their products or quality. They would not take back a bale of hay ridden with mold on the inside 1 DAY AFTER PURCHASE, and denied any responsibility. They also REFUSE to accept items WITH A RECEIPT for return or exchange, even when the product was broken upon purchase and it's THE STORE'S FAULT FOR SELLING IT. I would rather drive the distance to Reno or Fallon before wasting any of my hard-earned money on this AWFUL business, AND SUGGEST YOU DO THE SAME!!
In addition, my friend went into this store with her 2 year old WHO WAS BITTEN BY A RAT in a cage for sale. There was no signage near the animal to beware. When he was bitten, he was bleeding heavily from his hand and the employees made NO EFFORT TO HELP, APOLOGIZE, OR ASSUME ANY RESPONSIBILITY. They begrudgingly got a few tissues for her ONLY AFTER SHE ASKED. They did NOT OFFER ANY HELP FOR HER INJURED CHILD and NEVER APOLOGIZED NOR ACTED LIKE THEY CARED. They are legally responsible for this accident. They never made any mention to whether the animal who bit the baby was vaccinated or whether the child would need a shot to treat the wound, never offered assistance or payment for the incurred injury, and still NEVER APOLOGIZED. TERRIBLE BUSINESS, DEPLORABLE ATTITUDE, THEY SHOULD NOT BE IN BUSINESS!!
Pros: NO PROS.....NEVER SHOP HERE!!
Cons: **TERRIBLE CUSTOMER SERVICE, ETC, ETC, ETC !!!
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