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Businiess name:
American Limo Service
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Review by:
citysearch c.
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Review content:
AVOID AVOID AVOID!!\r
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Originally got a quote to drive our family of 10 to the Long Beach port. Was quoted $95 plus tip for a total of $114. Called back a few weeks later and spoke to Lonnie about changing number in our group to 11 and he was great and suggested upgrading the limo for $20 more. A few minutes after the call, Lonnie emailed me two invoices -one for $138 and one for $162. I called Lonnie back and he was helpful and said the $138 invoice was correct (original quote of $95 plus $20 for a total of $115 and $23 gratuity). \r
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The morning of our trip, I get an ""fraud alert"" email from American Express and they indicated that American Limousine had charged my credit card $138 and then subsequently charged another $24 and American Express had flagged the $24 charge for possible fraud. I sent an email to American Limousine regarding the discrepancy and got ready for our trip.\r
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The driver shows up and said that my credit card had been denied. I explained the situation, showed the driver the invoices that I had for $138 and figured everything was fine. The driver called Lonnie and then informed me I needed to pay the full $162 charge. I called the office and left a message. I asked the driver for Lonnie's number and Lonnie called me and said ""The price is $138 plus tip"". Lonnie said the invoice that I had was indicated a price of $138 plus tip to which I said, ""The invoice states $115 and $23 tip"". Lonnie then said ""Nope. I will just tell the driver to leave""\r
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The driver refused to talk to me, refused to call Lonnie back, unloaded the vehicle and drove away. No amount of pleading and begging worked. \r
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The company never returned my calls or email.\r
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HORRIBLE HORRIBLE EXPERIENCE SO AVOID THIS OUTFIT.\r
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