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Businiess name:
Wheel Time Rentals
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Review by:
citysearch c.
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Review content:
This is the poorest excuse for a company if ever I dealt with one. I purchase 4 snow tires and 4 new rims. The snow tires were put on my old rims and the new rims had my summer tires on. \r
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They put the rims and summer tires on with the wrong lugs and my car shook severly, they knew about this and yet put the lugs on and put my life in danger because they rims could have come off and caused a car accident.\r
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After going back and having them switch the tires to the old rims with the snow tires. Since I knew they worked. My car shook so bad I could not do over 45 on the highway. I had to have Discount Tires balance the tires correctly and paid for it out of my pocket. When I told the owner he said he would check his machine and when I asked if he ordered my lugs he said they still have not come in yet, this was just 7 days after I puchased the tires.\r
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In March I had to call again to see if they got the lugs in. Wayne said that he did and would set them aside for me since I did not want to change out the tires until April. He stated just come on down when you are ready.\r
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I went down to get my tires changed out around the 15th of April, 4 months after purchasing the tires. I was told that they did not have the lugs to swap my rims. I stated that they were to be set aside per Wayne (the owner). While I was waiting for them to call Wayne another customer came into the store, he stated that he was from vail, co and his tires were unbalanced, this is just another customer to recieve crappy service.\r
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I waited for over 2 hours and finally they said they did not have the lugs and that I would have to come back and speak to Wayne, I requested a refund - they denied it, I stated I would call the police since they had my money and would not put the rims on. They stated that they would call the police to have me removed.\r
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After leaving a message for Wayne to call me and waiting for a return call for 5 days I finally called, he was extremely rude, stating that I was a demanding customer from the start and that he would have the lugs for me to pick up between 9 and 10 Monday. \r
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Today 4-20-09, 4 month 19 days after purchasing my tires he finally got the lugs in and would not change out my tires nor re-imburse me for the balancing. \r
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So after paying a crappy company for tires and rims I have to go to another company and pay them to change out and re-balance the tires.\r
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NEVER purchase anything from this store... Wonder what he does when installing radios or Lambo Doors....
Cons: Will have to go to another company 2 get your tires on right
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