|
Review content:
The worst experience of our lives. We went looking for a CX-7. After driving an hour, of course the one online was just sold. Our needs were simple, CX-7, AWD, lowest miles possible. We stated our needs up front and the salesman even wrote them down on a spec. sheet. We drove another one that met our needs and liked it. The only problem was there was a huge defect in the door like someone tried to pry it open and break in. We decided that we didn't want to buy a car that needed body work. The salesman and his manager saw a sale slipping away and told us that there was another CX-7 that was ""comparable"" and had what we needed and just had a few more miles on it. So we decided to check it out. We drove it, liked it, and after three hours of waiting and typical salesmen pitches and problems, bought it. After the hour drive home, we started looking deeper into the car. Not only was the antenna missing, the door for the fuse panel was missing and worst of all, the car was NOT AWD. I immediately called the salesman and told him. He acted surprised and asked when we could come back in. Our next available time for the hour drive was Monday, two days later. Monday we called and were told that we would be working with General Manager Mike Z. to resolve the issue. After about five calls to Mike Z., he called us back around 4pm. He was unaware of the details of the situation and had to ""look into it."" I told him that I wanted to iron out the details so we could just come in and switch cars and not spend all day there. He said that there was no way we could get in the other car if we wanted the door fixed. We thought about it and called Mike Z back. We were willing to take the car and fix the door ourselves, to avoid adding cost. After three days of trying to speak to Mike Z. again, he told us that, ""We never represented that car as AWD so we are not at fault."" He also added that we could switch cars back to the one with the defect but the payments would definitely go up, even without them fixing the door. We let Mike Z. and our salesman know that we were coming in to speak with them and resolve this. We were told that they open at 9, our salesman would come in and Mike Z. would be there at 1130. We arrived at 10, our salesman never showed. Julian, another manager said that Mike Z. was delayed and would be there around noon. At 1230 we were told that Mike Z. wouldn't be coming in until about two. We left without a resolution. The next day we got a call from the corporate office, saying there would be no problem trading for the AWD car. When we finally got a hold of Mike Z., (a day later), he said that we could come in and pay a three hundred dollar restocking fee and the payments would still go up. Frustrated and tired of trying to convince someone to own up to their mistake, we stayed with the front wheel version. After five days of arguing, about fifty calls to the dealership with only about three finding someone, multiple calls to the corporate office, who also were unable to reach Mike Z. after multiple attempts, and one evasive Mike Z., we were defeated by liars who were unwilling to compromise or accommodate. The entire time they proudly declared that they were not at fault for this happening and were ""Not interested in buying the car back because its not financially sound for the company"". Unbelievable. So now, we are planning on taking the car to the local dealer and trading it for the one we want. To add to their deceptive ways I went online and looked up the AWD version we tried tirelessly to get. In person, the defect in the door is impossible to miss. The metal is pried out almost a full inch. However, the photos of the car online show no defect whatsoever from multiple angles. We are now following up with corporate and the BBB. This dealer is dishonest. If anyone would like more information on the dealership or the people we interacted with please contact me. I'll be happy to share.
Cons: Arrogant, dishonest.
|