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Oh my gosh, so I am new to springfield and asked the hotel for a laundry facility. Sweet girl at desk referred me to the closest just about 1/2 mile from hotel. The location...GREAT! However all when downhill upon entering the Duds N Suds in Kickapoo Corners, on Campbell Ave. UNBELIEVABLE!!!\r
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The facility was just an eyesore right away. There are notes posted all over the walls, One of which says: ""We have a nice laundey, help us keep it that way"" and I chuckled to myself because there wasn't anything nice about it. You are going to be lucky if you can get a WORKING Washer and WORKING dryer. I counted 18 machines that were out of order, and there are not alot of machines to begin with. Only 3 working laundry mat style dryers. And one which is Reserved...for employees. Who in fact, were more than unfriendly, they were rude. The facility was hot, hot, hot. We were all sweating terribly while trying to work. It was 87 degrees in there. Then there is one employee who was one of those people who is just constantly watching what you were doing. I went to get a few paper towels, and caught her leaning over as far as she could to see how many I was getting. She made sure to tell the kids, don't do this, don't do that. Just overly annoying. They have a pool table that sat there the whole time, because no kids can use it, and well the adults were busy doing laundry....DUH!! The place smelled, and to top off the whole experience... My load of whites came out of the dryer, and literally just about every item was stained. I have no idea what it is, but my clothes now have these yellow spots big and small on 85% of all the items that came out of the dryer and the colors have darkened spots, that look like what a oil stain does...the darks have dark spots on them. The machines didn't rinse the softener from the clothes, they came out just feeling like detergent. Awful, awful, place. AND, so the 18+ machines that are out of order...I saw dates on them out of order for a year or more now, why are they not fixing them, They did go buy brand new couches to sit on, that the lady is constantly don't lay down, take your feet down, those are brand new...seems they should put that money toward the machines so that the machines will take care of peoples belongings, and if they fixed all the machines there might be enough for everyone to use instead of having to sit around waiting for a dryer to free up. When asked about a refund... I was told NO WE DON""T GIVE REFUNDS. So basically, go in there and give them money to use their machines, and whenanything happens from negligence on their part, well that's too bad. Take your ruined clothes and your bad experience home, and write a review like me, to warn others about the TRASHY SUDS N DUDS. \r
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Maybe I am spoiled, I had one laundry back at home, that was nice. Had aquariums, left your clothes smelling and feeling clean, a clean play area for kids, friendly employees, WI-FI, and I never ever saw even one machine out of order ever. And they had tons. They took care of it, and it showed and they were packed because of it, and still busy everyone could wash and dry without waiting...
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