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Businiess name:
Bridgestone/Firestone Credit
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Review by:
citysearch c.
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Review content:
I purchased tires thru credit card from Firestone Dealer, May '06. \r
Rec'vd first 2 paper statements, june and july, made two pymnts...150.00 & 200.00..then nothing after that.......Dec. 6 I rec'v a phone call from CFNA demanding pymnt including LATE FEES!!! and FINANCE charges!! total of 384.00 actual balance should be 246.00........woman on the phone INSISTS that I MUST have signed up to rec'v statements by EMAIL ""thats why I didnt get any statements in the mail"" and according to THEIR records "" I have been receiving EMAIL statements because THEY do not show that emails have been undeliverable"" so I MUST have gotten it.......then she also states that I must have signed up for email when I made an online payment?...huh? I NEVER did do an online payment so how could that have happened?........well, according to her, ""THEY have been sending email notifications and since it dosent show it being undeliverable on their end I certainly MUST have been receiving them!!! so I am responsible for the remaining balance INCLUDING late fees and finance charges!!!! I asked them te tell me what EMAIL address they have on record and she couldnt do it!!!!! said it was a matter a personal security for me!!!!! hahahaha!!! that they would have to send a request to Firestone for those records!..huh? arent you Firestone? like you told me earlier.....guess what ? they are NOT!!!!!! spoke to 3 different women and ALL insist they ARE firestone... SPOKE TO firestone CUST SERVICE and ....was told by svc rep that FIRESTONE does not own CFNA! they are a financial institution that handles their credit purchases""................anyways, seems like they PURPOSELY let statements fall behind so that they can collect on finance charges and late fees......I was on 90days same as cash purchase...seems to me that if I paid the total bill on time CFNA wouldnt make ANY money. but they would be handling all the paperwork logistics while Firestone sits back .. lol
Pros: you can speak to a person fairly quickly.....
Cons: dont expect to settle anything other than what THEY SAY YOU OWE!!!!!
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