Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Stein Eriksen Lodge
|
|
Review by:
citysearch c.
|
|
Review content:
I had been staying at the Stein Eriksen Lodge for over 5 years during the New Year's Even season. Every year I book the hotel in January and pay in full in July to secure my spot. I also follow up with the hotel every month to ensure I get a specific room. Even after all this effort and guarantees I received, I was informed upon arrival my room was given away. Another guest was not satisfied with his/her room and the manager on duty gave that guest our room. We were first told that the guest had a guarantee on a room type that was not available so the Lodge gave the guest our room. Upon talking to several managers including the General Manager, we were told that the Lodge does not guarantee any room type, which just contradicted everything we had been told before. They will not guarantee any type of room no matter how much you book or pay in advance. We were told several different stories on what happened before our arrival but not once did anyone in management admit guilt. Instead, they all blamed it on the reservationist saying she had no right to guarantee anything, which I thought was comical since the person who took our room was ""guaranteed"" a specific type of room.
In conclusion, I would be very cautious about staying here and I have decided after shelling out a lot of money every year and being courteous to the Lodge's staff, I was not respected and will not be returning next year.
Pros: Great Skiing
Cons: Horrible Customer Service and Management
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|