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Businiess name:
Cafe Fresco
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Review by:
citysearch c.
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Review content:
Last Friday night my wife and I went to Cafe Fresco, as we have many times before. I arrived before my wife and ordered a cappuccino for myself and a mojito for her. She's had their mojitos and liked them. When she arrived she took a sip of her drink and it was way too strong. That happens sometimes, so I got our (very nice and professional) waiter's attention and told him about the situation. He brought out some of the syrup to dilute it a bit, but my wife still did not like it. So then he offered to bring out some seltzer water and it was still too strong so we asked him to take it back and he did. No problem so far. We both ordered salad also. My wife is allergic to red onions, and the last time we came in there were no red onions in the salad. So we get our salads and there are red onions in it. Since my wife can't eat them, I also sent that back and asked if he could make one without the onions. The waiter said ""no problem"", and they did.\r
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The rest of our meal was very enjoyable. When the check came I noticed that the mojito was still on the check. I called our waiter over to point out the mistake, and he went back to the bar. The next thing I know, a general manager named Brian came over to talk to me and says ""my bartender said the drink was made perfectly and we can't take the drink off of your check"". And then he said, ""We also had to spend money to make you a new salad."" I can't even believe it. I paid the bill (which I probably shouldn't have done) and we left.\r
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I have met the owner of this restaurant several times and have been a customer since they opened. I called in to the restaurant to speak with him and left him several messages. It took a week for him to get back to me. He said he needed to speak with the general manager to see his side of the story, and he would call me back. It has now been 14 days with no returned call, and I'm beyond mad. Needless to say, I will NOT be patronizing this restaurant again!
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